FAQs

General Questions

  1. What services do property management companies offer?

    • We handle all aspects of property management, including tenant screening, lease management, rent collection, maintenance and repairs, financial reporting, and ensuring compliance with local and state laws.

  2. How does the property management process work?

    • Our process begins with a consultation to understand your property management needs. We then tailor our services to ensure efficient management of your property, from marketing vacancies and screening tenants to regular maintenance and financial reporting.

Tenant-Related Questions

  1. How do I apply for a rental property?

    • Interested applicants can fill out a rental application form either online through our website or in person at our office. You'll need to provide personal information, proof of income, and consent to a background check.

  2. What is the policy on pets?

    • Pet policies vary by property. Please refer to your specific lease agreement or contact our office for details about allowable pets, any restrictions, and applicable pet fees or deposits.

  3. How do I submit a maintenance request?

    • Tenants can submit maintenance requests through our online tenant portal or by calling our office directly. Emergency repairs should be reported immediately via our 24/7 emergency contact number.

Owner-Related Questions

  1. What are the fees for property management services?

    • Our management fees depend on the type and number of properties you own, the range of services required, and the specific terms of our agreement. We offer competitive rates and detailed service packages to match your needs.

  2. How do you handle tenant evictions?

    • In cases where eviction is necessary, we handle the entire process in compliance with local laws, from serving notices to coordinating with law enforcement if needed. Our aim is to resolve disputes amicably when possible, minimizing costs and disturbances.

  3. Can I choose to manage some aspects of my property myself?

    • Yes, we offer flexible management solutions. You can choose full-service management or select specific services. We work with you to tailor a management plan that suits your needs and level of involvement.

Financial Questions

  1. When and how will I receive my rental income?

    • Rental income is processed monthly, and payments are transferred directly to your bank account. Detailed financial statements are provided through our online owner portal.

  2. What happens if a tenant doesn't pay their rent on time?

    • We enforce a strict rent collection policy. Late fees are assessed, and if necessary, we initiate communication with the tenant to resolve payment issues swiftly. Continued failure to pay rent leads to legal proceedings in accordance with local regulations.

Maintenance Questions

  1. Who is responsible for property maintenance?

    • We coordinate all aspects of property maintenance, including routine inspections and responding to tenant requests. Major repairs and renovations may require owner approval and are planned to minimize disruption and cost.

  2. How often are property inspections conducted?

    • Regular property inspections are conducted annually or bi-annually. Additional inspections may be carried out if maintenance issues are reported or if a change in tenancy occurs.

These FAQs provide a foundation for understanding the roles and responsibilities of On Top Management, LLC. Adjustments can be made to better reflect specific policies or local regulations applicable to a particular property or a client’s need.